Terms and Conditions

Last updated: Oct 10, 2025

1. Introduction

Welcome to Unknown Studio Ltd. These Terms and Conditions ("Terms", "Agreement") govern your use of our website and the provision of our services.

Company Details:

By accessing our website or engaging our services, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not use our website or services.

2. Definitions

"We", "Us", "Our" refers to Unknown Studio Ltd.

"You", "Your", "Client" refers to the individual or entity engaging our services or using our website.

"Services" means branding, UX/UI design, Webflow development, intelligent experiences, and any other creative or technical services provided by Unknown Studio Ltd.

"Deliverables" means the final work products provided to the Client as specified in the project proposal or agreement.

"Project" means the specific work engagement agreed upon between Unknown Studio Ltd. and the Client.

"Intellectual Property" means all copyrights, trademarks, patents, design rights, and other intellectual property rights.

3. Services Overview

Unknown Studio Ltd. provides the following services:

3.1 Branding Services
  • Brand strategy and positioning
  • Visual identity design (logos, colour palettes, typography)
  • Brand guidelines and systems
  • Brand storytelling and messaging
  • Rebranding and brand refresh
3.2 UX/UI Design Services
  • User experience research and strategy
  • User interface design
  • Wireframing and prototyping
  • Usability testing
  • Design systems and component libraries
3.3 Webflow Development Services
  • Custom Webflow website design and development
  • Responsive web design
  • CMS integration and setup
  • Website maintenance and updates
  • Performance optimisation
3.4 Intelligent Experiences
  • AI-enhanced design and automation
  • Workflow automation (Make, Zapier, n8n)
  • Integration of AI tools into business processes
  • Custom automation solutions

All services are provided on a project-by-project basis unless otherwise agreed in a separate retainer or ongoing support agreement.

4. Engagement Process

4.1 Initial Consultation

We offer an initial consultation (typically via video call or email) to discuss your project requirements. This consultation is provided free of charge and does not create any binding obligations.

4.2 Proposal and Quote

Following the consultation, we will provide:

  • A detailed project proposal outlining scope, deliverables, and timeline
  • A cost estimate based on the agreed scope
  • Payment terms and schedule

The proposal is valid for 30 days from the date of issue.

4.3 Acceptance and Commencement

The project commences when:

  • You accept the proposal in writing (email acceptance is sufficient)
  • The initial payment (as specified in the proposal) is received
  • Any required materials, assets, or information are provided by you
4.4 Project Timeline

Timelines provided are estimates based on the information available at the time of proposal. We will make reasonable efforts to meet agreed deadlines, but timelines may be adjusted if:

  • You request changes to the project scope
  • Required materials or feedback are delayed
  • Unforeseen technical challenges arise
  • Force majeure events occur (see Section 16)

We will communicate any timeline changes promptly and work with you to minimise delays.

5. Client Responsibilities

To ensure successful project delivery, you agree to:

5.1 Provide Necessary Information
  • Timely provision of content, materials, brand assets, and access to required systems
  • Clear and comprehensive project briefs
  • Access to stakeholders for feedback and approvals
5.2 Timely Feedback and Approvals
  • Review deliverables within agreed timeframes (typically 5-7 business days)
  • Provide consolidated feedback from all stakeholders
  • Approve work stages before we proceed to the next phase
5.3 Communication
  • Designate a primary point of contact for the project
  • Respond to queries and requests within reasonable timeframes
  • Attend scheduled meetings and calls
5.4 Third-Party Services
  • Arrange and pay for any required third-party services (hosting, domains, stock assets, fonts, etc.)
  • Provide access credentials when necessary
  • Ensure you have appropriate rights to materials you provide

Delays caused by failure to meet these responsibilities may result in project timeline adjustments and potential additional costs.

6. Our Responsibilities

We commit to:

6.1 Professional Standards
  • Deliver services with reasonable skill and care
  • Apply industry best practices and standards
  • Maintain professional communication throughout the project
6.2 Project Management
  • Provide clear project timelines and milestones
  • Communicate progress and any issues promptly
  • Deliver work that meets the agreed specifications
6.3 Confidentiality
  • Treat your confidential information with appropriate care
  • Use client information only for the purposes of delivering services
  • Not disclose confidential information to third parties without consent (except as required by law or for essential sub-contractors)

7. Fees and Payment

7.1 Pricing Models

We offer three engagement models:

Fixed-Fee Projects:

  • Total project cost agreed upfront
  • Payment typically structured as: 50% deposit, 50% on completion
  • Scope changes may result in additional fees

Time and Materials:

  • Hourly or daily rates applied
  • Invoiced monthly or at agreed intervals
  • Suitable for projects with evolving requirements

Monthly Retainer:

  • Fixed monthly fee for ongoing support
  • Agreed number of hours or deliverables per month
  • Invoiced monthly in advance

The specific payment structure will be outlined in your project proposal.

7.2 Payment Terms
  • Invoices: Issued via email in PDF format
  • Payment Due: Within 14 days of invoice date (unless otherwise specified)
  • Accepted Payment Methods: Bank transfer (UK), Stripe (card payments)
  • Currency: All fees quoted in GBP (£) unless otherwise stated
  • Late Payments: Interest may be charged at 8% per annum above the Bank of England base rate on overdue amounts
7.3 Deposits and Advance Payments
  • Initial deposit (typically 50%) required before work commences
  • Deposits are non-refundable once work has begun
  • Final payment due before final deliverables are released
7.4 Additional Costs

The following are typically not included in project fees and will be billed separately or arranged by you:

  • Third-party licenses (fonts, stock images, software)
  • Domain registration and hosting fees
  • Premium plugins or extensions
  • Printing costs
  • Advertising or media spend
  • Travel expenses (if required and pre-approved)

We will always obtain your approval before incurring additional costs on your behalf.

7.5 Scope Changes and Additional Work

Changes to the agreed project scope may result in additional fees. We will:

  • Notify you when requested changes fall outside the original scope
  • Provide a cost estimate for additional work
  • Obtain your written approval before proceeding
  • Document all scope changes in writing

8. Intellectual Property Rights

8.1 Client-Provided Materials

You retain all intellectual property rights to materials you provide to us (content, images, logos, brand assets, etc.). By providing these materials, you grant us a non-exclusive license to use them solely for the purpose of delivering services to you.

You warrant that:

  • You own or have the right to use all materials provided
  • Use of these materials does not infringe any third-party rights
  • You will indemnify us against any claims arising from the use of materials you provided
8.2 Unknown Studio Ltd. Created Work

Upon Full Payment: Once all fees have been paid in full, ownership of the final deliverables (custom designs, code, content created specifically for your project) transfers to you. This includes:

  • Final design files
  • Custom code and development work
  • Bespoke content and copy
  • Deliverables specified in the project agreement

Excluded from Transfer: The following remain the property of Unknown Studio Ltd.:

  • Working files, drafts, and iterations
  • Templates, frameworks, and tools we use across projects
  • Our processes, methodologies, and techniques
  • Pre-existing intellectual property incorporated into the work
  • Any work created before full payment is received
8.3 Portfolio and Promotional Rights

We reserve the right to:

  • Display completed work in our portfolio
  • Use project case studies for promotional purposes
  • Reference you as a client (unless you explicitly request otherwise)
  • Share work on social media, our website, and award submissions

If you require confidentiality regarding the project, please notify us in writing before work commences. We will accommodate reasonable confidentiality requests.

8.4 Third-Party Components

Projects may incorporate:

  • Open-source libraries and frameworks
  • Licensed fonts and assets
  • Third-party plugins and tools

Where third-party components are used:

  • We will ensure appropriate licenses are in place
  • You are responsible for ongoing license compliance
  • We will provide documentation of third-party components used
8.5 Webflow and Platform-Specific Rights

For Webflow websites:

  • You receive full ownership of the site design and content
  • Webflow retains rights to their platform and infrastructure
  • You must maintain an active Webflow subscription to keep the site live
  • We can provide site exports where Webflow's terms permit

9. Revisions and Feedback

9.1 Included Revisions

Each project includes a specified number of revision rounds (typically 2-3), as outlined in the proposal. Revisions allow you to request changes to deliverables within the agreed scope.

What Counts as a Revision:

  • Changes to design elements within the original brief
  • Adjustments to layout, colours, or typography
  • Refinements to copy or content we created
  • Bug fixes and functionality corrections

What Doesn't Count as a Revision:

  • Changes to the project scope or objectives
  • New deliverables not in the original agreement
  • Changes to third-party content you provided
  • Requests after final approval and delivery
9.2 Feedback Process

To ensure efficient revisions:

  • Provide consolidated feedback from all stakeholders
  • Be specific about requested changes
  • Reference specific elements or sections
  • Submit feedback within agreed timeframes (typically 5-7 business days)
9.3 Additional Revisions

Revision requests beyond the included rounds will be quoted separately and billed at our standard hourly rate or as a fixed fee, depending on the extent of changes.

9.4 Final Approval

Once you approve deliverables as final:

  • No further changes are included in the project fee
  • Any subsequent changes will be billed as additional work
  • Approval may be explicit (written confirmation) or implied (acceptance of final delivery and payment of final invoice)

10. Testing and Quality Assurance

10.1 Our Testing

For web development projects, we conduct:

  • Cross-browser testing (latest versions of major browsers: Chrome, Firefox, Safari, Edge)
  • Responsive design testing (desktop, tablet, mobile)
  • Functional testing of interactive elements
  • Basic accessibility testing (WCAG 2.1 Level AA guidelines)
  • Performance optimisation
10.2 Client Testing

You are responsible for:

  • User acceptance testing before launch
  • Testing on your specific devices and browsers
  • Verifying content accuracy
  • Testing integrations with your other systems
10.3 Bug Fixes

We provide bug fixes for:

  • Functionality that doesn't work as specified
  • Responsive design issues on supported devices
  • Browser compatibility issues on supported browsers

Bug fixes are provided free of charge for 30 days after project completion. After this period, bug fixes may be provided under a separate maintenance agreement or billed as additional work.

Not Considered Bugs:

  • Issues caused by third-party services or hosting
  • Problems resulting from changes you made after delivery
  • Browser or device combinations outside our testing scope
  • Content or functionality issues you approved during development

11. Website Hosting and Maintenance

11.1 Hosting

We do not provide website hosting services. You are responsible for:

  • Selecting and paying for web hosting
  • Maintaining hosting account and credentials
  • Ensuring hosting meets technical requirements
  • Backup and security of hosted content

For Webflow projects:

  • Hosting is provided through Webflow's platform
  • You must maintain an active Webflow subscription
  • Hosting fees are paid directly to Webflow
11.2 Domain Names

You are responsible for:

  • Registering and maintaining domain names
  • Paying domain renewal fees
  • Managing DNS settings
  • Providing access when required for setup
11.3 Ongoing Maintenance

Website maintenance (updates, content changes, security patches) is not included in project fees unless specifically stated. We offer:

Maintenance Retainer Options:

  • Monthly maintenance packages
  • Ad-hoc support billed hourly
  • Emergency support for critical issues

Contact us for maintenance service details and pricing.

11.4 Content Management

If your website includes a CMS (Content Management System):

  • We will provide training on basic content management
  • Training is typically provided via video call and/or documentation
  • You are responsible for managing your own content after training
  • Additional training can be arranged at our standard rates

12. Confidentiality

12.1 Confidential Information

Both parties agree to keep confidential any proprietary or sensitive information disclosed during the engagement, including:

  • Business strategies and plans
  • Financial information
  • Customer data
  • Technical specifications
  • Trade secrets
12.2 Exceptions

Confidentiality obligations do not apply to information that:

  • Is publicly available or becomes public through no fault of the receiving party
  • Was already known to the receiving party before disclosure
  • Is independently developed without reference to confidential information
  • Must be disclosed by law or court order
12.3 Duration

Confidentiality obligations survive project completion and continue indefinitely unless the information becomes publicly available through no breach of this agreement.

13. Liability and Indemnification

13.1 Limitation of Liability

To the maximum extent permitted by law, Unknown Studio Ltd.'s total liability for any claims arising from our services is limited to the total fees paid by you for the specific project giving rise to the claim.

We are not liable for:

  • Indirect, consequential, or incidental damages
  • Loss of profits, revenue, or business opportunities
  • Loss of data or business interruption
  • Third-party claims
  • Issues caused by your content, materials, or instructions
  • Problems arising from third-party services, hosting, or platforms
  • Changes you or third parties make after delivery
13.2 Exceptions to Limitation

The limitation of liability does not apply to:

  • Death or personal injury caused by our negligence
  • Fraud or fraudulent misrepresentation
  • Breach of confidentiality obligations
  • Any liability that cannot be limited by law
13.3 Client Indemnification

You agree to indemnify and hold Unknown Studio Ltd. harmless from any claims, damages, or expenses arising from:

  • Content, materials, or information you provided
  • Your use of deliverables in ways not authorised by third-party licenses
  • Your breach of these Terms
  • Infringement claims related to materials you supplied
13.4 Professional Indemnity

We maintain professional indemnity insurance appropriate to our business activities.

14. Warranties and Disclaimers

14.1 Our Warranties

We warrant that:

  • Services will be performed with reasonable skill and care
  • We have the right to enter into this agreement
  • Deliverables will be our original work (except for licensed third-party components)
  • We will comply with applicable laws and regulations
14.2 Client Warranties

You warrant that:

  • You have authority to enter into this agreement
  • Materials you provide do not infringe third-party rights
  • Information you provide is accurate and complete
  • You have obtained necessary approvals and licenses
14.3 Disclaimers

Except as expressly stated in these Terms:

  • Services are provided "as is" without warranties of any kind
  • We do not guarantee specific business results, traffic, rankings, or conversions
  • We do not warrant that websites will be error-free or uninterrupted
  • We do not guarantee compatibility with future platform updates or technologies
  • Results may vary based on factors outside our control
14.4 AI and Intelligent Experiences Disclaimer

For projects involving AI tools and automation:

  • AI-generated content is reviewed but may require additional refinement
  • AI tools may occasionally produce unexpected results
  • We maintain human oversight of all AI-assisted work
  • Performance of AI systems may vary based on inputs and circumstances

15. Termination

15.1 Termination by Client

You may terminate the project at any time by providing written notice. Upon termination:

  • You must pay for all work completed up to the termination date
  • You must pay for any non-refundable expenses incurred on your behalf
  • Deposit payments are non-refundable
  • We will provide work completed to date in a reasonable format
  • Intellectual property remains with Unknown Studio Ltd. until all payments are made
15.2 Termination by Unknown Studio Ltd.

We may terminate the project if:

  • You fail to pay invoices within 30 days of the due date
  • You breach these Terms and fail to remedy within 14 days of written notice
  • You fail to provide required materials or feedback for 30+ days
  • Continuing the project becomes commercially unreasonable

Upon termination by us:

  • We will provide reasonable notice (typically 14 days)
  • You must pay for work completed and approved
  • We will deliver completed work upon receipt of payment
  • Any remaining deposits may be refunded at our discretion
15.3 Effect of Termination

Upon termination:

  • All outstanding invoices become immediately due
  • Licenses to use our work product terminate until full payment
  • Confidentiality and indemnification obligations survive
  • Neither party is liable for indirect damages resulting from termination

16. Force Majeure

Neither party is liable for failure to perform obligations due to circumstances beyond reasonable control, including:

  • Natural disasters, pandemics, or extreme weather
  • War, terrorism, or civil unrest
  • Government actions or regulations
  • Power outages or infrastructure failures
  • Internet service disruptions
  • Labour disputes or strikes

If a force majeure event prevents performance for more than 30 days, either party may terminate the project with written notice. Fees for completed work remain due.

17. Dispute Resolution

17.1 Good Faith Negotiations

If a dispute arises, both parties agree to first attempt resolution through good faith negotiations. Contact hello@madebyunknown.com to initiate dispute resolution.

17.2 Mediation

If negotiations fail, both parties agree to attempt mediation before pursuing legal action. Mediation costs will be shared equally.

17.3 Legal Action

If mediation fails or is inappropriate:

  • Disputes will be subject to the exclusive jurisdiction of the courts of England and Wales
  • These Terms are governed by the laws of England and Wales
  • Each party bears their own legal costs unless the court orders otherwise

18. General Provisions

18.1 Entire Agreement

These Terms, together with any project proposal or statement of work, constitute the entire agreement between the parties and supersede all prior agreements or understandings.

18.2 Amendments

We may update these Terms from time to time. Changes will be posted on our website with an updated "Last Updated" date. Continued use of our services after changes indicates acceptance of new Terms.

For active projects, Terms in effect when the project commenced will apply for the duration of that project.

18.3 Assignment

You may not assign or transfer your rights or obligations under these Terms without our written consent. We may assign our rights and obligations to a successor entity in the event of a business sale or merger.

18.4 Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full effect.

18.5 Waiver

Failure to enforce any provision of these Terms does not constitute a waiver of that provision or any other provision. No waiver is effective unless made in writing.

18.6 Independent Contractors

Unknown Studio Ltd. and the Client are independent contractors. Nothing in these Terms creates a partnership, joint venture, employment, or agency relationship.

18.7 Notices

All notices under these Terms must be in writing and sent to:

For Unknown Studio Ltd.: hello@madebyunknown.com

For Client: The email address provided in the project agreement

Notices are deemed received when sent by email (during business hours) or three days after posting if sent by mail.

18.8 Survival

The following sections survive termination or expiration of these Terms:

  • Section 7 (Fees and Payment) - for any outstanding amounts
  • Section 8 (Intellectual Property Rights)
  • Section 12 (Confidentiality)
  • Section 13 (Liability and Indemnification)
  • Section 17 (Dispute Resolution)

19. Website Use Terms

19.1 Acceptable Use

When using our website, you agree not to:

  • Violate any applicable laws or regulations
  • Infringe intellectual property rights
  • Transmit harmful code or viruses
  • Attempt to gain unauthorised access to systems
  • Use automated systems to access the site without permission
  • Collect user information without consent
  • Impersonate others or provide false information
19.2 User Content

If you submit content through our website (contact forms, comments, etc.):

  • You grant us permission to use, store, and process that content
  • You warrant that you have rights to the content submitted
  • You agree not to submit unlawful, defamatory, or inappropriate content
  • We reserve the right to remove any content at our discretion
19.3 Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content, privacy practices, or terms of these external sites. Use them at your own risk.

20. Contact Information

For questions about these Terms and Conditions, please contact us:

Unknown Studio Ltd.
Email: hello@madebyunknown.com
‍Company Registration Number: 16823705

21. Acceptance

By engaging our services, submitting a project enquiry, accepting a project proposal, or using our website, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.

If you are entering into this agreement on behalf of a company or organisation, you represent that you have authority to bind that entity to these Terms.

Unknown Studio Ltd. | Company Registration Number: 16823705

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